PAYMENT & DELIVERY

All products are sold and to be paid in Hong Kong Dollars. If you need to pay using other currencies, please let us know.

Payment Terms

(A) Stock items:

- Purchase online: 100% payment, immediate

- Purchase offline (via email, Whatsapp, phone): 100% payment within 3 days to confirm order, otherwise items will be released back to stock

 

(B) Broking List items:

- 100% payment to be settled within 3 days from invoice date to confirm the order via Bank Transfer or Cash/Cheque Deposit.

- If you wish to pay via PayPal, we will apply a 2% surcharge for Local credit card payment and 3% surcharge for Overseas credit card payment.

- For first-time customers, only Bank Transfer or Cash/Cheque Deposit will be accepted.​

Payment Options
(A) Bank Transfer or Cash Deposit:

- Bank Name: Hang Seng Bank

- Bank A/C No.: 789-280195-001

- Bank account name: "Burgundy Cave Limited"

- Please keep a copy of the transfer slip and send to us as proof as payment and reference.

 

(B) Cheque Payment:

- Make cheque payable to "Burgundy Cave Limited" and deposit to the bank account in (A) above.

- Delivery will only be arranged after the cheque is cleared by the bank which usually takes about 1-2 working days.

- Please keep a copy of the deposit slip and send to us as proof payment and reference.

 

(C) Credit Card Payment:

We accept VISA, MasterCard, AmericanExpress, UnionPay via PayPal.

For Stock Items, there will be no surcharge.

For Broking Items, there will be a 2% surcharge for Local credit card payment and a 3% surcharge for Overseas credit card payment.

Local Shipping (within Hong Kong)

All deliveries will be made with temperature-controlled delivery services.

Delivery is free-of-charge for orders reaching HK$3,000 or 6 bottles; for order under HK$3,000 or 6 bottles, a flat fee of HK$80 per delivery will apply.

Delivery Schedule -

Hong Kong Island: Mondays, Wednesdays and Fridays
Kowloon: Everyday, Mondays - Fridays
New Territories*: Tuesdays and Thursdays
*Tung Chung: Deliveries will need to be scheduled one week in advance; Park Island, Discovery Bay and Other Outlying Islands: No delivery service can be provided to these locations at the moment.


Delivery Time: 2pm - 7pm

- Do let us know if there is a specific delivery timing that would be preferred and we will do our best to accommodate.
 

Note:

(1) Any request for deliveries outside of the above schedule will be subject to a surcharge. Please check with your respective account manager for details, or reach us at 3957-1080 or WhatsApp 9792-7766 anytime.

(2) We will not be responsible for any entrance or gate charges higher than HK$50 at the delivery destination. Kindly help settle such charges in advance, or we will send the receipt to customers to repay such charges after delivery has been made.

Overseas Shipping

If you wish to have the wines shipped abroad, you may arrange your own courier to pick up the wines directly from our office by appointment (Address: Unit G, 10/F, Winner Factory Building, 55 Hung To Road, Kwun Tong, Kowloon, Hong Kong). All shipping and relevant fees will be at your own cost.

Or, we offer courier services through our shipping partner FedEx (or other 3rd Party forwarding/shipping partners as required), please refer to the shipping fees below. The fees include packing and door-to-door delivery. The transit time is approximately 3-5 working days and does not include insurance, import tax, sales tax or any other taxes/extra charges unless otherwise specified). We will only offer courier services by FedEx during Oct - May (i.e. no shipment during Jun - Sep period):

Taiwan (Excludes 10% import tax for red and white still wines, 20% for sparkling wines and 5% sales tax) - 

Shipments to Taiwan will be handled via our forwarder by air which will be temperature-controlled throughout the transit. Once the shipment arrives in Taipei, we will arrange T-Cat (黑貓宅急便) or equivalent to deliver to your doorstep. 

Number of bottles (75cl) and the shipping fee:

  • 1-10 bottles: HK$350 per bottle

  • 11-24 bottles: HK$300 per bottle

  • 25-36 bottles: HK$280 per bottle

Estimated transit time: 14-21 working days

Japan (excludes import tax, sales tax and other taxes/extra charges) -

Number of bottles (75cl) and the shipping fee:

  • 1-3 bottles: HK$470

  • 4-6 bottles: HK$760

  • 7-12 bottles: HK$850

  • 13-18 bottles: HK$900

  • 19-24 bottles: HK$1,600

Estimated transit time: 3-5 working days​

Note: Customer will need to provide a valid import permit prior to shipping

Singapore (excludes import tax, sales tax and other taxes/extra charges) -

Number of bottles (75cl) and the shipping fee:

  • 1-3 bottles: HK$360

  • 4-6 bottles: HK$580

  • 7-12 bottles: HK$650

  • 13-18 bottles: HK$900

  • 19-24 bottles: HK$1,150

  • 25-36 bottles: HK$1,600

Estimated transit time: 3-5 working days​

Note: Customer will need to provide a valid import permit and UEN number prior to shipping

For delivery to other locations, please contact us to discuss.


If you have any enquiries, please feel free to contact us via email at hello@burgundycave.com or call +852 3957 1080 / Whatsapp +852 9792 7766

See our Terms & Conditions

CONTACT US (HONG KONG)

Tel: +852-3957-1080

Whatsapp: +852-6112-1779

Email: hello@burgundycave.com

Facebook: www.facebook.com/burgundycave

Instagram: www.instagram.com/burgundycave

WeChat ID: burgundycave

LINE ID: burgundycave

© 2020 by Burgundy Cave Limited.  All rights reserved.